Hi, I was in Norfolk, near Sheringham last week and I was charged for data roaming while I was walking along the coast. I did get a text warning me but unfortunately didn’t actually read it until I had already used the data. I have a cap in place so its not too much money, but I would just like to know how this can happen when I haven’t left the country. I have seen that some other people have had this happen in the Cromer area, which is close to where I was. Is there some kind of issue specific to this area?
Solved
Charged for data while in the UK
Best answer by Mohammed
Hey
This can happen when you have automatic network selection turned ON as the device connects to the strongest/closest available network which in this case was likely a non-inclusive one.
Another factor is not having a spend cap of £0.00.
If you cap the plan, this would prevent the charges from ever being incurred since a connection can’t be made due to the charges imposed.
It does sound to be the case as
If you want, we can send you a PM to check this futher and review the usage and see if there’s anything that can be done.
Mohammed
This topic has been closed for comments
+26Judging by similar forum topics, it appears iD Mobile users sometimes connect to the onboard (satellite based) mobile network services of vessels offshore in that area.
Probably best to contact iD Mobile customer service for a refund
There wasn’t a lot of shipping, certainly no ferries or cruise liners - no port nearby. There are some windfarms though - I wonder if they use a satellite mobile service for comms and its possible to connect to that?
+26
Hey
This can happen when you have automatic network selection turned ON as the device connects to the strongest/closest available network which in this case was likely a non-inclusive one.
Another factor is not having a spend cap of £0.00.
If you cap the plan, this would prevent the charges from ever being incurred since a connection can’t be made due to the charges imposed.
It does sound to be the case as
If you want, we can send you a PM to check this futher and review the usage and see if there’s anything that can be done.
Mohammed
Hi
Thanks
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
To jump on this I have also been charged for roaming outside of the UK. I was in east runton, close to Cromer.
+24We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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