I am requesting to move my number to another provider therefore cancelling my contract. I am in my 30 day cooling off period but I have an estimated final bill of £150.
Can you please ensure I do not get charged the 12 month line rental.
I am requesting to move my number to another provider therefore cancelling my contract. I am in my 30 day cooling off period but I have an estimated final bill of £150.
Can you please ensure I do not get charged the 12 month line rental.
Best answer by Mohammed H
Hey
A return is not the same as a disconnection.
A return will cancel within the returns period marking the contract as returned.
A disconnection will cancel the contract but if you are still in a minimum term, you’d incur a termination fee.
I can see from your transcript you didn’t type the initial message correctly, hence the system thought you were cancelling.
Adjusting the message correctly, I was able to do this fine:
Hi there, welcome to the iD Chatbot. How can we help you today? |
I want to return my contract within my 30 day period |
Let's get started! Where did you make your purchase from? |
iD Mobile website or over the phone |
Are you within the returns window? You can return a purchase made from the Currys website within 14 days. If you're outside this returns window you will need to process your cancellation directly with us. |
I'm within the returns window |
What did you purchase? |
SIM Only |
You'll need to chat to us to process your return. |
As you can see above, this detected a return was required and offered to connect to an agent.
That said, we’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
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