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Charged for MMS messages

  • February 25, 2023
  • 5 replies
  • 494 views
Toffee1963
Active Contributor

Why have you charged me for 2 multimedia messages that where sent using WiFi because I don't have any signal to use my phone or mobile data? 1 of the multimedia messages wasn't sent but you charged me for it?

Day light robbery. 

Best answer by Mohammed H

Hey @Toffee1963 ,

MMS Messages are not included in your allowance.

These carry a 30p charge per MMS message.

You can find information on this here: 

I’d recommend setting your spend cap to £0.00 to avoid any unwanted charges.

Mohammed

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    5 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • 471 replies
    • February 25, 2023

    Ensure mobile data is turned off on the phone.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Mohammed H
    iD Mobile Employee
    • Mohammed H
    • iD Mobile Employee
    • 7962 replies
    • Answer
    • February 28, 2023

    Hey @Toffee1963 ,

    MMS Messages are not included in your allowance.

    These carry a 30p charge per MMS message.

    You can find information on this here: 

    I’d recommend setting your spend cap to £0.00 to avoid any unwanted charges.

    Mohammed

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Toffee1963
    Active Contributor
    • Toffee1963
    • Author
    • 10 replies
    • March 3, 2023

    The MMS was not sent but I was charged for it? My mobile data was turned off and I have to use WiFi because of the bad reception in my area. ID Mobile are charging me for 1 MMS that wasn't sent.

    I will be changing my service provider because this company is useless. 

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12545 replies
    • March 3, 2023

    SMARTY Mobile don’t charge customers for sending an MMS - on their network MMS messages are completely free with all SMARTY plans.

     

    Forum member (non-iD).
    Mohammed H
    iD Mobile Employee
    • Mohammed H
    • iD Mobile Employee
    • 7962 replies
    • March 6, 2023
    Toffee1963 wrote:

    The MMS was not sent but I was charged for it? My mobile data was turned off and I have to use WiFi because of the bad reception in my area. ID Mobile are charging me for 1 MMS that wasn't sent.

    I will be changing my service provider because this company is useless. 

    Hey @Toffee1963,

    It’s possible the MMS was sent when your device regained connection.

    We would only bill you for usage that’s been incurred from the device as we would not have been able to make a connection otherwise.

    You should find the data and time it was sent on your latest bill with that usage period.

    Mohammed

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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