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Charged too much for my monthly SIM only plan

  • 24 October 2020
  • 1 reply
  • 32 views

In August and September, I was charged substantially more than the £6 monthly charge for my plan. For some reason, I can’t access my account online, its just a load of error messages and showing nothing beyond 2017. It does report that I have zero allowances remaining, which is very strange as I never use the phone to make a call out, so there should at least be some talktime on there, I know the stock answer will be about the usage cap, but I can say with confidence this is not the issue her.

I’d be very grateful if someone from id support could get in touch, so we can try an sort this out.

Thanks  Barbara

Best answer by Ryan

Hi @MrsBarb,

I am sorry to hear about this issue. Generally speaking, if you find you are being billed more than usual it is advisable to set a bill cap of £0 to ensure no extra spends are made but you have made a point of not being able to use your online account so we’ll need to check this out. We will send you a PM now to offer further support.

Ryan

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Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • Answer
  • October 27, 2020

Hi @MrsBarb,

I am sorry to hear about this issue. Generally speaking, if you find you are being billed more than usual it is advisable to set a bill cap of £0 to ensure no extra spends are made but you have made a point of not being able to use your online account so we’ll need to check this out. We will send you a PM now to offer further support.

Ryan