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Charged Twice


Tzia
Community Member
  • Community Member

Tzia

Rank

HI,
I purchade a bundle for £6 on 31st December for mobile number REMOVED. As I see in my bank account it has been charged twice. I see two transactions of £6 each. Please refund £6.

Best regards

Best answer by Mohsin

Hi @Tzia 

We are sorry to hear this. We will send you a Private Message so we can look into this for you and get this sorted.

-Mohsin

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5 replies

Mohsin
iD Mobile Employee
  • iD Mobile Employee
  • 2173 replies
  • Answer
  • January 6, 2021

Hi @Tzia 

We are sorry to hear this. We will send you a Private Message so we can look into this for you and get this sorted.

-Mohsin


Troy94
Community Member
  • Community Member
  • 0 replies
  • January 8, 2021

I've had this same problem how long did they take to pay you 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • January 10, 2021

Hello ​​​​​ @Troy94,

 

We’ll also send you a PM so we can look into this for you.

 

Mohammed

 

 


  • Community Member
  • 0 replies
  • January 25, 2021

They said to me that they've charged me correctly, even though they haven't and no mention of a refund....


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • January 28, 2021

Hi @Sana123 

Could you give us more details as to your scenario?

What was it that happened exactly?  If you can give us a general idea we can potentially help further from there.