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charged twice

J
Community Member
  • Jay3
  • Community Member

I have been charged twice each month, how do I request a refund? 

Best answer by andewhite

Use the online iD Live Chat service, or send a private message to iD support using Facebook Messenger, @Jay3. 

The advisers work until 8pm on weekdays.

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andewhite
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Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12462 replies
  • Answer
  • June 4, 2024

Use the online iD Live Chat service, or send a private message to iD support using Facebook Messenger, @Jay3. 

The advisers work until 8pm on weekdays.

Forum member (non-iD).
Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • June 11, 2024

Hi @Jay3,

Welcome to the Community!

I hope that you managed to get in touch with the team and get this resolved.

If you still require assistance, please let us know. However please see the Help Hub section below:

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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