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charged twice for handset


Waiting for refund on handset charged twice

Best answer by andewhite

You can call the iD sales team on 020 7139 1397, @Craig Mee

That said, if your purchase was directly from Carphone Warehouse online, then they’re responsible for correcting the issue.  

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7 replies

  • Author
  • New
 Contributor
  • 3 replies
  • April 10, 2024

Any agents going to reply please.  
or is there a number I can call?

car phoneware house say call id 

can’t find a number for id


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12416 replies
  • Answer
  • April 10, 2024

You can call the iD sales team on 020 7139 1397, @Craig Mee

That said, if your purchase was directly from Carphone Warehouse online, then they’re responsible for correcting the issue.  


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • April 13, 2024

Hi @Craig Mee 

 

It's worth noting that we aren't a live team here, a response within 2 hours would not be likely here, we'd recommend getting in touch via social media or live chat.

 

What vendor have you purchased via?

 

Tom


  • Author
  • New
 Contributor
  • 3 replies
  • April 13, 2024

Have spoken to someone. 
refund issued. 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • April 16, 2024

Hi @Craig Mee,

Glad to hear that this is resolved.

If you require further assistance, please get back to us.

 

Kash


  • Author
  • New
 Contributor
  • 3 replies
  • April 25, 2024

I was told weeks ago that a refund has been issued for the double charge of phone. But I am still waiting for the money to be credited to my bank account. 
 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • April 30, 2024

Hi @Craig Mee,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash