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compensation

A
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As many of us can’t even use our phones for basic communication will there be some pro-rata compensation. I pay for a service you are unable to provide, therefore you have failed to live up to your contractual obligations, the same way I would fail to live up to mine if I failed to pay you. I’d no compensation is possible then I will be looking to switch networks as having a usable network is what I pay for and I need to make actual voice calls not via any apps 

Best answer by WelshPaul

Hi ​@Adler Doz 

iD Mobile are currently experiencing a technical issue that means some customers may be unable to make or receive calls. Please refer to the link below for the latest updates:

 

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    WelshPaul
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    • WelshPaul
    • Platinum 
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    • 3156 replies
    • Answer
    • June 25, 2025

    Hi ​@Adler Doz 

    iD Mobile are currently experiencing a technical issue that means some customers may be unable to make or receive calls. Please refer to the link below for the latest updates:

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New
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    • Adler Doz
    • Author
    • New
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    • 1 reply
    • June 25, 2025

    Why are all posts being spammed by a copy and paste answer without actually helping people with their questions?

    M
    Active Contributor
    • mark1316
    • Active Contributor
    • 6 replies
    • June 25, 2025

    Compensation for a full day of no signal. You have no idea how much work I have lost today because of this . Yes I know its a 3 issue but I pay id mobile for the service or lack of service so I will expect compensation and so should every person experiencing this shambles of a network !!!!!!!!!!

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5587 replies
    • June 26, 2025

    Hey there ​@Adler Doz, we did indeed have an outage with some calls/texts yesterday. The outage has now been resolved, calls and text messages should now be working again as usual. If you're still having issues, we'd recommend restarting your phone

     

    We sincerely apologise for the inconveniences caused and really thank you for your patience.

     

    Please find updates here:

     

    https://community.idmobile.co.uk/contacting-id-183/we-re-aware-that-some-customers-are-experiencing-issues-with-making-or-receiving-calls-72269

     

    Thanks,

    Tyler

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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