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confused.

  • April 13, 2024
  • 1 reply
  • 43 views

Amy Nowell
Community Member

I placed my order several hours ago for a new device and plan. It said confirmed with an order number but I’ve had no email confirming anything, and no money has left my bank account. Is this normal or has something gone wrong and I need to order again? Thanks 

Best answer by Kash

Hi @Amy Nowell,

Welcome to the Community!

I can see that you posted this a few days ago. Have you received any updates since?

Please let us know and we can drop you a PM if required.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • April 16, 2024

Hi @Amy Nowell,

Welcome to the Community!

I can see that you posted this a few days ago. Have you received any updates since?

Please let us know and we can drop you a PM if required.

 

Kash