My phone connection has got really bad over the last month. It keeps cutting out when the signal looks good, when I am at home or areas where there is full reception. I can hear the person I’m talking to but they can’t hear me. I’ve checked for updates and connection and no issue there. Sometimes the connection starts OK and then fails after a minute or two. Really frustrating and don’t know how to sort it?!!
+26Perhaps there’s network congestion or faults in your area
The latter two might be the case if the issue is happening everywhere you’re using your iD SIM card.
Check network status at https://www.three.co.uk/support/network_and_coverage/network_support.
+25Hi
Please could you let us know the postcode(s) where you have this issue?
Is this issue happening everywhere or just in certain areas?
Are you able to try the SIM card in another handset?
Tom
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