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Thomas
Community Member

My 24 month contract just ended which means the phone is paid for. Why haven’t Id given me a new price for sim only?

Best answer by Gregor

Hello @Thomas 

 

The thing with every provider (not only iD) that they will continue to charge you the same amount until you upgrade your contract yourself. Good thing about iD Mobile though is that your upgrade process is as easy as it can be. Just simply login to your App or Account then tap onto menu button on the left top corner and choose "My Account". There you will find wee button "check if you can upgrade". Tap there and it will take you to all available deals that are prepared for you. When you sort the deals by cheapest first, sim only deals will appear at the top of results. 

 

Kind Regards 

Gregor

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3 replies

Gregor
Helpful
 Contributor
  • Helpful
 Contributor
  • 1061 replies
  • Answer
  • March 30, 2020

Hello @Thomas 

 

The thing with every provider (not only iD) that they will continue to charge you the same amount until you upgrade your contract yourself. Good thing about iD Mobile though is that your upgrade process is as easy as it can be. Just simply login to your App or Account then tap onto menu button on the left top corner and choose "My Account". There you will find wee button "check if you can upgrade". Tap there and it will take you to all available deals that are prepared for you. When you sort the deals by cheapest first, sim only deals will appear at the top of results. 

 

Kind Regards 

Gregor


  • Community Member
  • 0 replies
  • April 10, 2020

My contract ends in 30 days and offered upgrades but not the cheapest SIM Only options. All are £20+ ! Why is this? I’m unable to call ID as call centre closed. Help please!


  • Community Member
  • 0 replies
  • April 14, 2020

Can you see SIM Only option at all? I think you should try by going to the upgrade options (not plan changes) and find the available SIM Only deals.