Hi my phone has overheated 3 times now and I've gone back to curry's to have it fixed and everything they do it ends up overheating as soon as I open it up to reset it, I don't know what else to do other than ask for support
Solved
Damaged phone
Best answer by Tom B
With Samsung you’ll have a 24 months warranty on your device, as long as there isn’t any water or physical damage to the device itself.
In this case we’d recommend contacting Samsung directly or taking the device to a Currys store to have it sent off under warranty.
Tom
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+26If your phone is less than 12-months old, it should also be covered by the manufacturer’s warranty.
Have you contacted the manufacturer directly about the issue
andewhite wrote:
If your phone is less than 12-months old, it should also be covered by the manufacturer’s warranty.
Have you contacted the manufacturer directly about the issue
No because I wasn't told this all I was told was to go to curry's I think it's older than 12 months it's with Samsung but this happens alot with the overheating I've had to downgrade to an old phone which doesn't always work so I really need a new one which actually works
+26Unfortunately
andewhite wrote:
Unfortunately
Do you know if ID will cover it or will I have to pay for it
+26Did you buy the device directly from iD Mobile
If yes, did you buy the device SIM free, or on a 24-month minimum term handset contract?
andewhite wrote:
Did you buy the device directly from iD Mobile
If yes, did you buy the device SIM free, or on a 24-month minimum term handset contract?
I got the headset with the contract and sim
+26Guess if you’re still within the 24-month minimum term of your contract, then iD could assist with repairs not a replacement.
Unfortunately, if iD nor Samsung can fix your device, you’ll probably need to buy yourself a new handset - unless you can find someone else to repair it.
+25
With Samsung you’ll have a 24 months warranty on your device, as long as there isn’t any water or physical damage to the device itself.
In this case we’d recommend contacting Samsung directly or taking the device to a Currys store to have it sent off under warranty.
Tom
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