Hi my data is not working I just paid for my bill yesterday
data
Best answer by Lauren K
Hi
Typically, when the issue is due to a late payment, all of your services are barred. If you are able to call and text as normal, payment won’t be the issue.
However, it’s worthwhile resetting your network settings to see if you’re able to reboot your services. I’ve left instructions on how to do this below.
For iPhone;
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
For most Android;
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
For Samsung;
Settings > General management > Reset > Reset mobile network settings
Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.
You will also be able to check if there are any network outages in your local area via the link below:
Check your network coverage | Support | Three
I hope this helps
-Lauren
Log in to the iD Community.
Not a member yet? Create an account
Please note: 'Log in with Facebook' is no longer available. If you used this service, you'll need to create a password to keep using the iD Community. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.