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data add on not working in france

  • September 16, 2023
  • 3 replies
  • 98 views

I ran out of my fair usage allowance 14 hours ago, and just before the allowance ran out, I bought a 6 gb data add on. It’s still not working. I thought there might be an activation delay, but it’s been around 15 hours now - any advice would be much appreciated!

Best answer by Kash M

Hi @Gavin Redpath,

The roaming usage can’t be increased unless you increase your cap so that you can be charged for usage.

 

Kash

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3 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • September 18, 2023

Hi @The roaming non expert,

Welcome to the Community!

If you have reached your fair usage amount you won’t be able to use an add-on either.

The fair usage amount includes add-ons also which means that once you have reached the limit you won’t be to use your data regardless of having an add-on.

 

Kash


Gavin Redpath
New
 Contributor

That's not true you can extend you max usage on the app some how ,but I must how they said to do it. I'm having the same problem

 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • June 9, 2024

Hi @Gavin Redpath,

The roaming usage can’t be increased unless you increase your cap so that you can be charged for usage.

 

Kash