Skip to main content
Solved

data connection drops out

J
New
 Contributor
  • Jm1066
  • New
 Contributor
  • 2 replies

Hi, I'm constantly losing data connection when not on a WiFi connection, if i restart my google pixel pro 6 or refresh the internet connection it works for a short time then disconnects, this csn happen hourly. i live in WF6 postcode but have the same issue around the country, please help, tia

Best answer by Tom B

Hi @Jm1066 

 

Sorry to hear this, please could you let us know the full postcode(s) where you have this issue?

 

If you have the same issue wherever you are, it could be an issue with the device, it may be worth trying your SIM in another device.

 

Tom

View original
    Brokenandbusted
    1 person likes this
    • Brokenandbusted
      Brokenandbusted
    This topic has been closed for replies.

    5 replies

    Tom B
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • Answer
    • May 2, 2024

    Hi @Jm1066 

     

    Sorry to hear this, please could you let us know the full postcode(s) where you have this issue?

     

    If you have the same issue wherever you are, it could be an issue with the device, it may be worth trying your SIM in another device.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    1 person likes this
    • J
      Jm1066
    J
    New
 Contributor
    • Jm1066
    • Author
    • New
 Contributor
    • 2 replies
    • June 6, 2024

    Hi Tom

     

    Thank you for the advice. I have recently tried the SIM in a different phone for 2 days & had no problem, so I’m thinking it’s the phone at fault. The google pixel 6 pro was provided by ID at the beginning of the current contract in December 2021, have you any further advise as to how this problem can be resolved, thanks in advance, JM

    Tom B
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • June 17, 2024

    Hi @Jm1066 

     

    Okay, if the SIM is in another device having no problem, it sounds like a device issue.

     

    It may be worth trying the below network settings reset;

     

    For iPhone;

    Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

     

    For most Android;

    Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

     

    For Samsung; 

    Settings > General management > Reset > Reset mobile network settings


    Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

     

    Should the above not help, it may be best to contact Google for further support.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    1 person likes this
    • J
      Jm1066
    J
    New
 Contributor
    • Jm1066
    • Author
    • New
 Contributor
    • 2 replies
    • June 24, 2024

    Hi Tom

     

    This seems to have fixed things, many thanks

    Tom B
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • July 8, 2024

    Hi @Jm1066 

     

    Glad to hear.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement