Checked on app last week and had no data left, checked 5 days later and 1.5 Gig was left. What has been happening to my data
Solved
data disappearing in the app
Best answer by Mohammed H
Hey
Data just doesn’t disappear in the app and re-appear so this is something we’ll need to review further.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
This topic has been closed for replies.
+26Okay
With an iPhone you can look at data usage on a per app basis, and I’d guess you can do something similar on Android.
There might be some clues on your handset in the data usage per app section?
Hey
Are you checking your app or phone settings?
The app should accurately report remaining data.
Any thing like changes to Direct Debit date and plan changes/upgrades cause you to receive a pro-rata amount when it’s done so this coul be it.
Mohammed
Mohammed wrote:
Hey
Are you checking your app or phone settings?
The app should accurately report remaining data.
Any thing like changes to Direct Debit date and plan changes/upgrades cause you to receive a pro-rata amount when it’s done so this coul be it.
Mohammed
As I have told you numerous times I checked the app that’s why I got in touch with your useless company & that’s why I am leaving your useless company. Absolutely pathetic service
Hey
Data just doesn’t disappear in the app and re-appear so this is something we’ll need to review further.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
Well you’re wrong it disappeared then reappeared as again I have told you numerous times. So don’t bother doing anything as I am no longer with your useless company
Hello
We have PMd you so if you do wnat us to look into this further, please check this and we’ll try to respond as soon as we can to investigate.
Mohammed
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