data roaming India doesnt work

I also just landed and found the same thing. 

Hey there ​@Doco, sorry to hear that.

What network are you connected to?

Have you tried resetting network settings?

Did you purchase the add-on before going, or whilst you were there?

​@Adam Webber, I’ve just responded to you via your other post, so please respond there.

Thanks,

Tyler

Yes, I've done everything that I could see recommend and still no data. I suspect I'll incur call charges now too! Very frustrating having to mess about wherever I can get free WiFi, chatbot is utterly pointless.

I've just moved from Vodafone so not used to this lack of support and nobody to speak to, still in my 28 day cooling off period and seriously considering ending this contract.

Bought the week long india package the day before travelling, app says it was active immediately. 

Hi ​@Doco 

Thanks for getting back to us. 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. ✉

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Nat 

I’m also struggling to see if my India package is working or not.  Paid for and activated before I left.  Where will I see it on my iPhone?

Hi ​@TessaWeaver 

Thank you for getting in touch. 

Have you received confirmation for the purchase of the add on? 

This should be visible via the iD Mobile app. 

Please do let us know how you get on. 

Thanks, 

Nat 

Thank you Nat, it seems to have clicked in.  I will be staying in India past the end fo the 10 days, I assume I can just buy further days as necessary from here in India.

Best wishes

Tessa

That’s great to hear ​@TessaWeaver 

Yes, you can add additional time via the iD Mobile app or online account if required. 

Thanks, 

Nat