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data roaming not working in France

  • February 10, 2024
  • 4 replies
  • 176 views

I have signal, received the roaming text message, phone says data is on and international day roaming is on, but no data connection. Why?

Best answer by Tom

Hi @miksmith, @Grandad Fluffy & @Juju1000 

 

Hey there, we're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.

 

https://community.idmobile.co.uk/announcements-16/service-update-network-issue-and-problems-accessing-the-id-app-58108

 

Tom

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4 replies

Grandad Fluffy
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  • New
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  • 3 replies
  • February 10, 2024

I'm in France now and having same problem.


  • New
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  • 2 replies
  • February 10, 2024

Is your WhatsApp working? I’m also in France and nothing working but can’t understand why WhatsApp won’t work if I’m on WiFi 


  • Author
  • New
 Contributor
  • 4 replies
  • February 10, 2024

WhatsApp okn on WiFi. I don't know if the data problem is a result of the outage in the UK yesterday


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • Answer
  • February 12, 2024

Hi @miksmith, @Grandad Fluffy & @Juju1000 

 

Hey there, we're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.

 

https://community.idmobile.co.uk/announcements-16/service-update-network-issue-and-problems-accessing-the-id-app-58108

 

Tom