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Question

data suddenly stopped working


my mobile data has suddenly stopped working for some reason. have not had this issue before, and I have an unlimited plan so it's not from using up an allowance. tried resetting my phone and switching airplane mode on and off but nothings worked so far.

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4 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • June 5, 2023

Hi @jmnicolson 

 

I’m sorry to hear this, are you still getting any signal at all?

 

How are calls and texts?

 

Are bills paid and up to date?

 

Tom


Fraser Hall
Community Member
  • Community Member
  • 0 replies
  • July 14, 2023

I am having the same issue and if there is anything you can recommend to do to help would be highly appreciated


  • Community Member
  • 0 replies
  • July 14, 2023

I upgraded my phone recently and all of a sudden I have no service on my phone


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • July 18, 2023

Hi @Fraser Hall and @LoukasJones,

Welcome to the Community!

@Fraser Hall just checking if you are still having the issue? Are your bills up to date? Have you tested the SIM in a different handset?

@LoukasJones, It sounds like a new SIM has been sent out to you and your old one has been deactivated or you need to use the new SIM that came with the upgrade. If it’s neither of these you may require a replacement SIM card.

 

Kash