Data Usage

Hi there @Meghan 

We would only ever charge you for data that your phone itself is using with your iD Mobile SIM.

Whether a new app you’ve installed or some settings you may have inadvertently changed for an app have meant something is eating more data in the background without your knowledge, it’s difficult for us to say.

Thankfully with most phones these days.  You should be able to go into the Settings of your phone and see somewhere within the settings just how much data is being used by which particular apps.

If you’d like to let us know what phone you’re using we can try and help you find that if needed?

Separately too.

It tends to work out cheaper to do a Plan Change and move your tariff up to one that includes more data per month (usually for an extra £1 or £2) versus buying outside-of-plan one time add-ons.

Meghan, 

Did you get your data issue resolved as I am having the same problem.  My data is just being eaten up according to the idmobile dashboard, yet my phone settings says I haven’t used anywhere the same amount.

I am getting frustrated trying to find out how to resolve.

Hi @asheshouse,

Which phone are you using? The Data Usage section of the settings should show what app/service has used your data. We would recommend setting the reporting dates to match the date that you get your allowance refresh in order to see what has been using your data.

Ryan 

Thanks Ryan

I think I have resolved my problem myself.

Thanks for taking the time.

Hi @asheshouse,

No problem, I believe we have confirmed this via PM too. 🙂

Kind regards,

Ryan