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Question

Direct Debit


Phil Bragg
Community Member

I accidentally cancelled my direct debit thinking it was an old one, my payment then failed to go through and I didn’t realise, I’ve then paid it as soon as I got a text to say my services had been suspended. I then paid this immediately, will this go as a mark on my credit file? The communication from ID around this is very poor, the text was the first notification I received to say the payment had failed.

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12416 replies
  • October 12, 2023

Perhaps iD Mobile were just as surprised when the direct debit was cancelled without any warning.

It might be an idea to setup a new direct debit, before another payment is missed @Phil Bragg


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • October 16, 2023

Hi @Phil Bragg,

Welcome to the Community!

We can’t advise without looking into the account but if it was on the day your services were suspended it shouldn’t affect it.

However please get back to us if you would like us to check it out.

 

Kash