Hi, I change my direct debit details. I set up new one on my business account today I got a text message from ID as is no active direct debit on my account after checking my bank account I see everything is correct is there any chance that I can check that somehow on the ID account
Solved
Direct debit is not active
Best answer by andewhite
Try opening https://idmobile.co.uk/live-chat, in a web browser.
Type “talk to a person” after connecting, to avoid the 24/7 chat-bot.
🍀
This topic has been closed for replies.
+26You could try the iD online Live Chat support service
The agents work until 8pm on weekdays (6pm at weekends).
+26Try opening https://idmobile.co.uk/live-chat, in a web browser.
Type “talk to a person” after connecting, to avoid the 24/7 chat-bot.
🍀
+25
Hope you’ve managed to get this sorted with the iD Mobile Live Chat, thanks for the help here
Tom
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.