My son has managed to disable his SIM card on his phone, and is unable to to re-enable it as we have no online access to his account as I have forgotten which email address it is registered against. I have tried to reset the account email, however this uses two factor authentication, which sends a text to his phone, which we can’t access. I went in store to Currys, however they couldn’t help; no access to details(?). I was going to buy another SIM, but would need to request a PAC, which again requires a working SIM. Is there any way to re-enable his SIM or account?
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.