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Question

do you get the error on network not registered?

  • December 1, 2023
  • 1 reply
  • 32 views

  • Community Member

Is it?

This topic has been closed for replies.

1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • December 3, 2023

Hi @Sidm,

Welcome to the Community!

We’re aware that some customers were experiencing a network issue that was impacting some customer's ability to make and receive calls and use mobile data. The iD Mobile app was also unavailable for some customers, as it’s getting a high volume of users.

However customers who were experiencing issues connecting to the network should now find they are able to connect. If you're still facing issues, try turning your phone off and on. Due to a high volume of users, the iD app may be inaccessible for some customers. 

Please let us know if you require further assistance.

 

Kash