To whom it may concern:
Hi, nice day. This letter is in response to a recent transaction. I received two charges of £33.04 on my monthly contract yesterday. Initially, it claimed that the payment failed, so I tried again. When I checked my balance, I noticed that two payments had gone through, and the ID mobile app showed that two payments were made successfully on the same day. Please grant me my return for the second payment.
+24Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
I was also double charged for my bill last month
+24Hi
Welcome to the Community!
Do you only have the one iD Mobile account?
I would advise contacting our Live Chat Team and they can check the charges and payment for you.
Kash
Hi Kash how do I contact them?
+22If I may
The iD Mobile Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
(probably best to start the chat with talk to person or speak to person to bypass their chat bot)
+25Hi
You’ll be able to contact the live chat team at the link given above.
Thanks,
Tom
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