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Dual SIM only allowing calls marked “business”

B
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I recently switched from EE to iD and got a new iPhone 14 and I’m having huge problems which I think stem from the dual SIM.
I don’t need two lines, but regardless, it’s only allowing me to make “business” calls and any number which isn’t already in my contacts I can’t call at all as it automatically selects those to call from the “primary” line and comes up as “call failed”.

It’s driving me mad as this is a work phone and a lot of the numbers I call are not my contacts.

I’ve spoken to Apple but they can’t help and told me it’s a network issue. Please help!

Best answer by WelshPaul

So you do have two lines. You need to identify which one is the iD Mobile line and turn off and delete the other. 

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WelshPaul
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  • August 13, 2023

iD Mobile use SIM cards and so you must have an iD Mobile SIM card installed along with an eSIM from another network. You must know this as you would have added a eSIM at some point? Anyway, delete the eSIM if you don’t want or need that second line.

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B
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  • BethLee
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  • August 13, 2023

Thank you! But I’m not sure that’s the issue. If I go into Mobile Data, I still have the option to “add eSIM” which suggests it’s not installed?

WelshPaul
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  • August 13, 2023

Go to Settings > Mobile Data and look under the SIMs section… What do you see there?

I have a SIM installed and an eSIM. Mine looks like this:

 

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B
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  • BethLee
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  • August 13, 2023

 

WelshPaul
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  • August 13, 2023

So you do have two lines. You need to identify which one is the iD Mobile line and turn off and delete the other. 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
B
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  • BethLee
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  • August 13, 2023

How do I do that? There’s no number attached to the business line on the screenshot I sent but that’s the only line I can use to call. Why would that be?

I have to toggle from “primary” to “business” at the top of the calling screen otherwise the call fails. See pic.

 

B
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  • BethLee
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  • August 13, 2023

Ahhhh I’ve added the number to the other line and deleted the eSIM (thought it was going to completely disable my phone but it all seems fine!)

Thanks so much for your help! Much appreciated.

 

Mohammed
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  • Mohammed
    Mohammed
Mohammed
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  • Mohammed
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  • August 14, 2023
BethLee wrote:

Ahhhh I’ve added the number to the other line and deleted the eSIM (thought it was going to completely disable my phone but it all seems fine!)

Thanks so much for your help! Much appreciated.

 

Hey @BethLee,

Glad to hear you’ve managed to solve this.

I was going to suggest that is sounds like you have 2 SIM Cards or an eSIM installed and need to configure this so all calls, texts and data are going off the iD SIM only.

Mohammed

 

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