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Question

Due a refund but cancelled direct debit

  • September 21, 2023
  • 1 reply
  • 36 views

Rebecca Raynes
Community Member

I've cancelled my contract and direct debit but am now due a refund but my account isn't giving me the possibility of managing my direct debit to add my details back in to receive the refund,

This topic has been closed for replies.

1 reply

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • September 25, 2023

Hi @Rebecca Raynes,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash