I just recently switch my eSIM From my phone to my wife phone, I already install, but when I switch back to my phone, I delete eSIM from my wife and now I want to install My eSIM, when I open my ID account, I get code to install eSIM now time I use that code, but when I scan that code, it’s showing you have to contact ID Mobile, so please help me to install my eSIM into my phone
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Hi
Welcome to the community and thank you for posting.
With the eSIM code already being used, we would need to send you a replacement via email.
To arrange the replacement you can speak to our team via Live Chat or on our social media platforms (Facebook/X).
Please let us know if you have any questions.
Thanks,
Nat
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