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Early upgrade/ending my plan

L
Community Member

I’m not due for an upgrade for another year but have seen an ID mobile contract for the iPhone 15 pro max that I would like to sign up to. I’m happy to pay off my remaining current contact with ID but I want to keep my number and put it on my new plan. Is this doable? Everywhere which says early upgrade is max of 2 months early even though I’m happy to pay the difference. 

Best answer by andewhite

Unfortunately, it’s not possible @laurenelizabeth. 

The only way to pay-off your 24-month minimum term iD contract is to get a PAC and use it, or give your 30-day cancellation notice. 

 

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10 replies

andewhite
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  • andewhite
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  • 12550 replies
  • Answer
  • June 14, 2024

Unfortunately, it’s not possible @laurenelizabeth. 

The only way to pay-off your 24-month minimum term iD contract is to get a PAC and use it, or give your 30-day cancellation notice. 

 

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8584 replies
  • July 2, 2024

Hi @laurenelizabeth 

 

Unfortunately as @andewhite suggests this wouldn’t be possible, sorry.

 

Tom

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Dominic Schofield
New
 Contributor

Sorry to jump.on this thread but i want to upgrade early.aswell. i am happy keep my number so do i still need a PAC code?

Matthew T
iD Mobile Employee
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  • Matthew T
  • iD Mobile Employee
  • 2015 replies
  • October 9, 2024

@Dominic Schofield -

You can’t upgrade early, and no a PAC code won’t work if you’re staying with iD. Thanks.

iD Community Manager
Alisha.carnie
Active Contributor
  • Alisha.carnie
  • Active Contributor
  • 7 replies
  • November 6, 2024

Can I pay off my upgrade and upgrade now? I’m not happy with my phone anymore 

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8584 replies
  • November 6, 2024

Hi @Alisha.carnie 

 

You’d be able to pay bills earlier than they’re owed, however this would not bring forward your upgrade date, sorry.

 

Tom

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Alisha.carnie
Active Contributor
  • Alisha.carnie
  • Active Contributor
  • 7 replies
  • November 6, 2024

No worries. I will continue to finish paying this phone and also pay another contract elsewhere as i think the service for ID is terrible. i pay on time every month and wasnt given the options of handset i wanted when i was given my upgrade and had also been an id customer for about 7 years as they are cheap but is not client friendly what so ever. 

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8256 replies
  • November 6, 2024

Hi @Alisha.carnie,

Sorry for any inconvenience caused.

I’m very sorry about this, the upgrade date you see is the earliest that you can upgrade.

 

Kash

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N
New
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  • Nilanga76
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  • 1 reply
  • December 5, 2024

My upgrade due from 122 days later …it’s possible to get early upgrade 

 

 

Tyler C
iD Mobile Employee
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  • Tyler C
  • iD Mobile Employee
  • 5587 replies
  • December 7, 2024

Hey there ​@Nilanga76, unfortunately, that date is already likely to be the early upgrade date, which we cannot change I’m afriad.

 

Thanks,

Tyler

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