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Question

Emergency Alert didnt go off


My emergency alert from the government didn’t go off. My emergency notifications are set to on, my iPhone is 5G (iPhone 12) - why didn’t it go off? 
 

Phone is also up to date.

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20 replies

Markyjl
Community Member
  • Community Member
  • 0 replies
  • April 23, 2023

Four of us in the house with iD mobile, none if us received the alarm.

 


  • Author
  • Community Member
  • 0 replies
  • April 23, 2023

It must be an issue with ID Mobile rather than the phone then I guess? What do you think?


Estelle Fletcher
Community Member

I’m the one one on iD and mine hasn’t gone off. Everyone else’s in the house has. I think it’s a network thing. 


Helmay
Community Member
  • Community Member
  • 0 replies
  • April 23, 2023

3 off us with ID and alarm did not go off!!!


  • Community Member
  • 0 replies
  • April 23, 2023

I didn't get the emergency alert on my phone either. Other family members (on O2 and Vodafone) received the alert without issue.


Gillian Mayhew
Community Member

We didn't get one on our ID mobile but did. On another network 

 

 


James Duke
Community Member
  • Community Member
  • 0 replies
  • April 23, 2023

Same, phone is up to date and notifications for emergency alerts are set to yes but didn't get anything. My ancient work mobile on EE received it though. What's the crack ID?


Lynn Sproat
Community Member
  • Community Member
  • 0 replies
  • April 23, 2023

Checked all my settings and emergency alerts switched on. Still no alert received by 15:30. My husband in the same room is with Vodafone and he did get the alert at 15:01.


Scottishstacey
New
 Contributor

Yeah 4 of us in the house on ID mobile and no one received the alert but everyone else seems to have received it on different networks x


AlanMa
New
 Contributor
  • New
 Contributor
  • 3 replies
  • April 23, 2023

Our (wife and myself and 2 friends all with ID) emergency alert didn't go off, all 4 phone are set to receive them, can only think it's ID mobile not forwarding the message! 


WelshPaul
Platinum 
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  • Platinum 
Contributor
  • 3069 replies
  • April 23, 2023

All of us here are with SMARTY and all of our devices got the alert. In fact, I got two as I am a dual SIM user (SMARTY / Lyca Mobile). Odd that none of you got the alert as SMARTY and iD Mobile both use the Three network to deliver their services.

The Emergency Alert Service uses Cell Broadcast - you have to be connected to a mobile cell tower, won't come through Wi-Fi. Did you all have cell signal at the time?


  • New
 Contributor
  • 4 replies
  • April 23, 2023

2 of us in the household with ID mobiles and didn't get the alert either.


  • Community Member
  • 0 replies
  • April 23, 2023
WelshPaul wrote:

All of us here are with SMARTY and all of our devices got the alert. In fact, I got two as I am a dual SIM user (SMARTY / Lyca Mobile). Odd that none of you got the alert as SMARTY and iD Mobile both use the Three network to deliver their services.

The Emergency Alert Service uses Cell Broadcast - you have to be connected to a mobile cell tower, won't come through Wi-Fi. Did you all have cell signal at the time?

Yep, had cell signal and emergency alerts turned on. Seems to be an ID mobile specific issue...


  • Community Member
  • 0 replies
  • April 23, 2023

4 of us on id didn't get the notification! 


  • Active Contributor
  • 11 replies
  • April 23, 2023

We had the same problem. Hope ID Mobile can investigate the fault and let us all know.


  • Community Member
  • 0 replies
  • April 23, 2023
Autumn2000 wrote:

My emergency alert from the government didn’t go off. My emergency notifications are set to on, my iPhone is 5G (iPhone 12) - why didn’t it go off? 
 

Phone is also up to date.

My daughter and I on iD didn’t get it either!


  • Community Member
  • 0 replies
  • April 23, 2023

Karthikeyan Duraivel
Community Member

Didn't get it as well!! my mates sat around me got it. Gift gaff and voxi.


  • Community Member
  • 0 replies
  • April 23, 2023

All the responses have been from people on iD who didn't get the alert. Are there any on iD who can confirm it did work for them?


AlanMa
New
 Contributor
  • New
 Contributor
  • 3 replies
  • April 23, 2023
Lidders wrote:

All the responses have been from people on iD who didn't get the alert. Are there any on iD who can confirm it did work for them?

That is a very good question 👍