emergency calls only

Yes, me too. Waiting for my otp to come through to make card payments. Absolutely nothing happening! I'm trying from Kent. 

I'm in Kent too. 

I only just joined ID this week 🤦🏻

I hope it isn't a regular thing!!! 

It's been quite regular lately. 

Hi @Shellll,

Welcome to the Community!

We are sorry to hear the issues with your coverage.

If you and @Marcel Charilaou are having issues in Kent it may be an outage in the area.

Are you able to provide a postcode for us to check for you?

Kash

Hi Kash, 

I work in central London. I have a colleague on the 3 network. We stand outside together and he gets 5G and I only get H+

Please advise. 

Thanks 

Marcel 

Do you both have the same handset @Marcel Charilaou?

Hi @Marcel Charilaou 

Are you on the same device?

Have you tried resetting network settings?

Tom

Hi Tom, 

We're on different devices and I have tried to reset network settings. H+ seems to be the maximum 

Thanks 

Different handsets

Does your iD SIM card get 5G when you use it in your work colleague’s handset @Marcel Charilaou? 

Is your handset approved by iD for use on their network @Marcel Charilaou? 
Check the online list at https://www.idmobile.co.uk/help-and-advice/approved-handsets.  

Hi @Marcel Charilaou 

What device are you using? Are you able to try your iD Mobile SIM card inside the other handset?

Tom