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Question

End contract

  • July 6, 2020
  • 1 reply
  • 51 views

lizj24
Community Member

I am trying to end my contract which finishes on 24th July. i have gone through all the stages via My account to end it and end up with a screen like the attached. can you please advise how i cancel my contract as the online steps are not working.

phone number 07988067911

 

 

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1 reply

  • iD Mobile Employee
  • 1139 replies
  • July 7, 2020

Hi @lizj24 

Welcome to the iD Community.

Please contact our Live Chat team who are able to look into your account and assist you.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Aklima