I can't get my sim to load can it be changed to a physical sim
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Hi
Thank you for getting in touch with us here on the community.
We are sorry to hear you are experiencing issues with your eSIM.
Have you got any previous eSIM’s showing in the handset settings? If so, that will need to be deleted.
If you are getting any error messages, please do let us know what they are.
If you wish to proceed with a replacement, you can chat to our Live Chat team here to arrange a delivery or visit a Curry’s store with photo ID to pick up the same day.
Thanks,
Nat
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