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eSIM Cannot be added


I receive the following message when trying to activate my eSIM via the QR code.

 

eSIM cannot be added - This code is no longer valid

 

This is within the hour I received it.  please help?

Best answer by andewhite

The members of this online iD forum can’t see your iD account, @rhill001

Maybe speak to iD customer service about your eSIM - https://idmobile.co.uk/live-chat

The iD advisers work until 8pm on weekdays - the iD chatbot works 24/7.

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andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12416 replies
  • Answer
  • June 27, 2024

The members of this online iD forum can’t see your iD account, @rhill001

Maybe speak to iD customer service about your eSIM - https://idmobile.co.uk/live-chat

The iD advisers work until 8pm on weekdays - the iD chatbot works 24/7.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4543 replies
  • July 10, 2024

Hey there @rhill001, welcome to Community!

 

We hope that the kind advice from @andewhite was able to help and you were able to contact our live-chat.

 

If not, please let us know.

 

Kind regards,

Tyler