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eSim no longer valid but cant contact ID Mobile

mrsamyounghull
Community Member

I have tried to install an esim for a new accou t for my daughter but it says no longer valid and to contact ID Mobile.

 

However I can't contact them because I don't know my daughters number and the chat bot etc always asks for your number.…

 

Thanks 

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12167 replies
    • August 30, 2024
    mrsamyounghull wrote:

    ...

    However I can't contact them because I don't know my daughters number and the chat bot etc always asks for your number.…

     

    Thanks 

    Maybe try sending a PM to iD customer service on Facebook Messenger or X (formerly Twitter), @mrsamyounghull. 

    Forum member (non-iD).
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8192 replies
    • September 3, 2024

    Hi @mrsamyounghull,

    Welcome to the Community!

    I hope that you managed to get this resolved.

    If you require further assistance, please let us know.

     

    Kash

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