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eSIM not sent via email

  • October 19, 2024
  • 1 reply
  • 52 views

Danjason
Community Member

I took out two plans for id mobile, one eSIM was sent pretty immediately and the other not at all. I’ve just received further emails advising of direct debit and charge confirmations..  but obviously I can’t use that second sim or even register it with ID until the eSIM is sent and setup.. any idea what I can do?

Best answer by Tyler

Hey there @Danjason, welcome to Community!

 

Please can you send us a message via our live-chat, and we can get another eSIM sent out to you:

 

Thank you,

Tyler

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Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • October 22, 2024

Hey there @Danjason, welcome to Community!

 

Please can you send us a message via our live-chat, and we can get another eSIM sent out to you:

 

Thank you,

Tyler