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esim not working and asking me to contact provider

  • August 22, 2024
  • 1 reply
  • 102 views
A
Community Member

on iphone upon entering or scanning the esim details it says code no longer available contact provider

Best answer by Kash M

Hi @ahmedahmed,

Welcome to the Community!

It sounds like you need to request a replacement eSIM.

I would advise contact our Live Chat Team and they can assist you further.

 

Kash

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    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • Answer
    • August 27, 2024

    Hi @ahmedahmed,

    Welcome to the Community!

    It sounds like you need to request a replacement eSIM.

    I would advise contact our Live Chat Team and they can assist you further.

     

    Kash

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