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eSIM problem


Ive just swapped from voxi to ID mobile i added my id mobile eSIM but it didnt show my number so i removed it and tried adding it back but now when i try add it back it says Your eSIM isn’t ready yet. 

Best answer by andewhite

You’ll need to speak to iD customer care about your eSIM tomorrow, @Bob41413331.

Contact an adviser using the iD online Live Chat service - the advisers work until 6pm at weekends.  

Community members can’t look at customer accounts.

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12408 replies
  • Answer
  • May 18, 2024

You’ll need to speak to iD customer care about your eSIM tomorrow, @Bob41413331.

Contact an adviser using the iD online Live Chat service - the advisers work until 6pm at weekends.  

Community members can’t look at customer accounts.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • May 21, 2024

Hi @Bob41413331,

Welcome to the Community!

I hope that you managed to get this resolved.

If you still require assistance, please let us know.

 

Kash