Esim QR code

There is no other way to receive an eSIM QR code. Have you confirmed that iD Mobile are sending it to the correct email address? If so, check your SPAM folder and maybe your block list.

I’ve confirmed the email address multiple times and even tried an alternative email address.

It’s as if the email is not being sent or is stuck at the idmobile end.

ahi i have tried to get e-sim QR code about tree times with 2 diferent emails but never got them

checked spam and emails are correct

Please can you help with this issue

Kind regards

Apparently there is an ongoing issue with my esim profile. I will update this thread when it's resolved. 

Hi @Zakayani @hangeroner,

I would advise contacting the Live Chat Team and they can check this out.

If you require further assistance, please let us know.

Kash

@Kash

I've contacted them and apparently I have an ongoing issue with my esim profile that cannot be resolved (at least not in the near future).

I'm just weighing up my options. 

Hey @hangeroner, no problem, we’d recommend keeping in contact with our live-chat team for further updates on your issues.

We hope the eSIM issue can be resolved.

Thanks,

Tyler

i have tried 3 times with no luck

Hi @Zakayani 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom