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eSIM question

  • September 12, 2024
  • 3 replies
  • 106 views

I moved to ID Mobile in July and received the QR code to activate my eSIM. I am now buying a new phone. Can I use the QR code from July to activate the eSIM, or do I need to request a new code? 

Best answer by Tom

Hi @KDavids 

 

You may be able to move the eSIM from device to device in the device, however it may be best if issues are found here to request a replacement eSIM, which can be done by getting in touch with us directly.

 

Tom

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3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8182 replies
  • Answer
  • September 13, 2024

Hi @KDavids 

 

You may be able to move the eSIM from device to device in the device, however it may be best if issues are found here to request a replacement eSIM, which can be done by getting in touch with us directly.

 

Tom


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  • New
 Contributor
  • 1 reply
  • September 13, 2024

Thank you Tom. Following my question, i got through to Live Chat and a new QR code and instructions have been sent.

Cheers

Kevin


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8182 replies
  • September 17, 2024

Hi @KDavids 

 

Glad to hear, let us or the Live Chat know if you need anything else.

 

Tom