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esim won’t transfer to new phone

  • June 12, 2024
  • 6 replies
  • 3872 views
Roisin Town
Community Member

Hi, I have just upgraded my handset and contract from an iPhone to 13 to 15. I had to activate my eSIM on my old phone as it arrived before the new phone  and the old phone stopped having network. I have now received my new phone but the esim won’t transfer - it states the sim in your old iPhone does not support eSIM transfer. I have also tried using the original QR code but this no longer works. What should I do next please? Thanks

Best answer by andewhite

Unfortunately @Roisin Town, iD Mobile don’t support eSIM transfers from one device to another device.

Forum members can’t look at customers accounts, nor issue an eSIM.

Probably best to contact iD customer service about this, @Roisin Town - hopefully they’ll be able to send you (email) a replacement eSIM.

The iD advisers work until 8pm on weekdays - the iD chatbot works 24/7.

  

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6 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12167 replies
  • Answer
  • June 12, 2024

Unfortunately @Roisin Town, iD Mobile don’t support eSIM transfers from one device to another device.

Forum members can’t look at customers accounts, nor issue an eSIM.

Probably best to contact iD customer service about this, @Roisin Town - hopefully they’ll be able to send you (email) a replacement eSIM.

The iD advisers work until 8pm on weekdays - the iD chatbot works 24/7.

  

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8182 replies
  • June 27, 2024

Hi @Roisin Town 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom

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M
New
 Contributor
  • Mbsb999
  • New
 Contributor
  • 1 reply
  • July 2, 2024

Hi

 

i have the same problem 

 

can some one help.

 

i am having active id eSIM in one phone and not able to move to other phone

Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • 3719 replies
  • July 16, 2024

Hey there @Mbsb999, sorry to hear that.

 

I’d recommend contacting us via our live-chat to have this investigated ASAP:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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Abigail Kinsey
New
 Contributor
  • Abigail Kinsey
  • New
 Contributor
  • 1 reply
  • September 24, 2024

Hi, can someone help me please

My new phone arrived today, and i chose the option to switch to ID, with an esim and also retaining my old number. 

The QR code is not valid, and when i fill in the form with my PAC code and transaction number, this is not working either. 

I now have no network on my new phone AND my old phone. Please help

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8182 replies
  • September 30, 2024

Hi @Abigail Kinsey 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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