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EU Roaming area

A
Community Member
  • Adey
  • Community Member
I've recently cruised to Denmark, Norway, Sweden, Finland & Estonia why am I being charged for non EU roaming?

Best answer by RebeccaF

Did you use your phone while on the cruise ship? Using your data while in international waters is not included in your roaming data, so it could be that?

Rebecca
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2 replies

RebeccaF
Active Contributor
  • RebeccaF
  • Active Contributor
  • 57 replies
  • Answer
  • May 26, 2019
Did you use your phone while on the cruise ship? Using your data while in international waters is not included in your roaming data, so it could be that?

Rebecca
Mohammed H
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  • Mohammed H
    Mohammed H
Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • May 27, 2019
Hey @Adey,

As @RebeccaF has answered here, the charges were likely to have been incurred due to usage on a Cruise ship. Cruise ship networks are not included in the inclusive Roaming destinations and carry a charge (which you should find on the ferry/ship).

Mohammed
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