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European ROAMING


S4crn123
Community Member

This is the 3rd time I have been abroad and after speaking with customer services who have assured me that I will have euro roaming, yet again I have been UNABLE To USE MY PHONE ABROAD. WHAT NUMBER DO I CALL FOR CUSTOMER SERVICES.

Best answer by Kash M

Hi @S4crn123,

Welcome to the Community!

Please let us know if you still require assistance and we would be happy to help.

 

Kash

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andewhite
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  • July 7, 2023
S4crn123 wrote:


WHAT NUMBER DO I CALL FOR CUSTOMER SERVICES.

Unfortunately @S4crn123, iD Mobile only provide online customer service via the iD live chat service, Facebook Messenger, and Twitter (by sending a DM).

The support teams work until 8pm weekdays (6pm at weekends).

 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
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  • July 9, 2023

Hi @S4crn123,

Welcome to the Community!

Please let us know if you still require assistance and we would be happy to help.

 

Kash


S4crn123
Community Member
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  • 0 replies
  • July 20, 2023

Idmobile have never replied...I have used the chat bot which is a waste of time.

 

AS OF TODAY...ITS UNRESOLVED !!?


andewhite
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  • July 20, 2023
S4crn123 wrote:

Idmobile have never replied...I have used the chat bot which is a waste of time.

 

AS OF TODAY...ITS UNRESOLVED !!?

To avoid the waste-of-time chat-bot, just type “talk to a person” after connecting to live chat @S4crn123

The support teams work until 8pm on weekdays (6pm at weekends).


S4crn123
Community Member
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  • 0 replies
  • July 20, 2023

Thank you @andewhite 

 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 21, 2023

Hello @S4crn123,

Have you been able to get in touch with someone yet?

Mohammed