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final demand


Gibbles
Community Member

I need to pay my final demand on a previous account but have no way of paying it on line

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4 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • 464 replies
  • July 23, 2023

Surely the demand document gives various ways to pay?


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • July 24, 2023

Hi @Gibbles,

Welcome to the Community!

How to pay your bill via a phone call:

  1. Call 7777 from your iD Mobile phone or 0333 003 7777 from a non-iD number
  2. Select option 2 - Payment or billing queries
  3. Select option 2 - Make a payment
  4. The automated service will let you know if the payment has been successful or if it has failed

Let us know how you get on with this.

 

Kash


Gibbles
Community Member
  • Author
  • Community Member
  • 0 replies
  • July 24, 2023

I can't do it that way because the account number I need to pay is a pervasive account not a current one,


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 26, 2023

Hey @Gibbles,

In that case, dial 0333 003 0001 from a non-iD SIM, then enter the iD number you wanted to make a payment for.

You should then be able to process it this way.

Mohammed