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Question

Final demand but i dont know my phone number


I had two direct debits and only one active phone number.

I cancelled one DD and now have a final demand but I don’t know which phone number this outstanding amount relates to?

I have the account number - please advise?

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12408 replies
  • August 9, 2023

Don’t know if this helps @cosgrove358, but I think iD use the iD account number as the reference number for a direct debit (DD). 

If you’ve got an “My iD Account” online, or the iD app, you should be able to find the iD account number in any PDF copies of your monthly bills, and check this against the DD reference number with your bank.

 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • August 10, 2023

Hey @cosgrove358,

Have you been in touch with someone to discuss this?

We can send you a PM if you’re stuck and help you get to the bottom of which number this relates to?

Mohammed