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Find my account


I have looked around on here but I cannot see a similar topic, so I have started this one with apologies if this has been covered elsewhere.

Both my partner and I have ID accounts. He is not technically minded so I set them both up and they are both paid from the same bank account. We wish to review his account but cannot access it. The login on the app recognises me [Face ID or Touch ID] and takes me to my account but I cannot get to his.

Any idea how I can access the other account please?

Many thanks

Roger

Best answer by RogerB

OK - got in. Did a password reset. Thanks for your help.

R-

 

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4 replies

Michelle
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • July 21, 2021

Hello @RogerB 

In order to view the second account you will need to register the account with a different email address.

Please let us know if you have any further questions.

 

Michelle 

iD Mobile 


  • Author
  • Community Member
  • 0 replies
  • July 21, 2021

Thank you, I have tried that and got this screen. Sensitive information obscured. It is the username and password that escapes us. R-

 

 


  • Author
  • Community Member
  • 0 replies
  • Answer
  • July 21, 2021

OK - got in. Did a password reset. Thanks for your help.

R-

 


Michelle
iD Mobile Employee
  • iD Mobile Employee
  • 1540 replies
  • July 21, 2021

Hi @RogerB 

Great to hear that you have now accessed your second account.

Please do get back in contact with us if you require any further help. 

 

Michelle 

iD Mobile