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Former customer - request bills


Smiffypro
New
 Contributor

Good morning all.

I had an account which I closed a couple of years ago and wondered how I might be able to get historic bills to support me with a legal matter.

Thanks for any help you give. 

Best answer by Kash

Hi @Smiffypro,

You can obtain bills older than 12 months by submitting a Subject Access Request via the link below:

https://privacyportal-de.onetrust.com/webform/fcbd696d-c14f-408d-b001-5765158c26f8/857a80ef-f496-40e2-adcb-91c40f492f50

If you require further assistance, please let us know.

 

Kash

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5 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • January 10, 2024

Hi @Smiffypro 

 

Bills would automatically be sent to you via email, as well as being accessible via the iD Mobile app/website.

 

Bills may be deleted automatically after 12 months.

 

Tom


Smiffypro
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • January 10, 2024

Hi Tom. Thanks for the reply. I checked that and bills were never sent by email, it’s a link to take you to the bill. Jamie


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • January 11, 2024

Hi @Smiffypro 

 

Okay, unfortunately these links may expire after 12 months as we’d delete them on our side, sorry.

 

Tom


Smiffypro
New
 Contributor
  • Author
  • New
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  • 2 replies
  • March 24, 2024

Hello Mohammed. I saw a previous post where a customer needed their bills for a legal matter. I’m in the same position and really could do with these. Is this something you can help with please?


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • March 27, 2024

Hi @Smiffypro,

You can obtain bills older than 12 months by submitting a Subject Access Request via the link below:

https://privacyportal-de.onetrust.com/webform/fcbd696d-c14f-408d-b001-5765158c26f8/857a80ef-f496-40e2-adcb-91c40f492f50

If you require further assistance, please let us know.

 

Kash