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Found my lost iPhone but iD wont remove blacklist

  • January 27, 2023
  • 7 replies
  • 675 views
J
Community Member

Hey!

I lost my iPhone 11 last summer, I reported it to iD mobile and they sent me replacement SIM card. The phone itself is my own purchased outright from Apple (I have proof of purchase with all the relevant serials etc).

The phone was returned to me a few months later after being found. When I put my SIM card in I get no coverage, I ran an IMEI check to discover the phone is reported Lost/Stolen, which makes sense.

I’ve since spoke to iD on live chat and they’re saying that they did not alter anything with the IMEI as the phone is my own and not part of my contract.

I’m bit confused as to how else my phone could’ve been blacklisted other than via a carrier.

I’ve not found much online about help from Apple with this, but going to pop to the Apple store this weekend.

Can anyone offer any other help or advice? I don’t know how else the IMEI could’ve been blocked, unless mistakenly by iD.

Cheers!

Jayson

 

 

Best answer by Kash

Hi @jaysonturner,

Welcome to the Community!

It can usually take longer than 24 hours for an unblacklisting to be processed.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.


Kash

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7 replies

J
Community Member
  • jaysonturner
  • Author
  • Community Member
  • 0 replies
  • January 29, 2023

I spoke to Apple and they’ve given me a case number. Apple confirmed that only iD mobile could have IMEI blacklist my phone.

I spoke to iD support again yesterday and they agreed to unblacklist the handset, saying it will take an hour. However it’s 24 hours later and it’s still blacklisted. 

Is there a way to escalate this? Im sitting with a blacklisted phone and nowhere to turn.
 

Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • Kash
  • iD Mobile Employee
  • 8192 replies
  • January 29, 2023

Hi @jaysonturner,

Welcome to the Community!

It can usually take longer than 24 hours for an unblacklisting to be processed.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.


Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • Kash
  • iD Mobile Employee
  • 8192 replies
  • Answer
  • January 29, 2023

Hi @jaysonturner,

Welcome to the Community!

It can usually take longer than 24 hours for an unblacklisting to be processed.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.


Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
J
Community Member
  • jaysonturner
  • Author
  • Community Member
  • 0 replies
  • January 30, 2023

Hi Kash,

Yea I did wait 24 hours between attempts as I suspected that might be the case. It’s been 48 hours now so I think there’s something not right. I’ve replied to your private message :)

Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • Kash
  • iD Mobile Employee
  • 8192 replies
  • January 30, 2023

@jaysonturner,

We’ll get back to you as soon as possible.

Thanks for your patience.


Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
J
1 person likes this
  • J
    jaysonturner
S
Community Member
  • sidkn33
  • Community Member
  • 0 replies
  • March 13, 2023

I have a similar problem - three times I have asked for my phone to be unblocked after it was returned to me. It is still blocked.
See here
ID have not unblocked my lost and found phone | Join the discussion, ask questions, share advice. (idmobile.co.uk)

Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • March 14, 2023

Hey @sidkn33,

I’ve just replied to your other post and sent you a PM to discuss further.

Mohammed

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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