FRAUD. Ive had a contract taken out in my name

Thank you for your reply. It was reported at the end of June. I have made several phone calls but it still isnt getting resolved. It’s affecting me getting another contract 

Hi @Victoria g 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Someone has set up an ID Mobile account fraudulently using my details and this has now been added to my credit file impacting my credit score and affecting my job, I need to get this sorted ASAP as do not want to be in a position where i lose my job becsuse of my credit report. I have set up a report on the police action fraud website but would like ID Mobile to get to the bottom of this as well, and from looking on here seems quite a few people are have the same issues with identity theft. This is unacceptable and ID mobile should be carrying out further checks on people when they are taking out any sort of financial agreement.

Hi Greg

I had 4 mobile phones taken out in my name in one day. I can't understand how this is allowed to happen and more checks should be made. Just be persistent and keep on at the companies. I had trouble with o2 and it had taken them 6 months to sort. But my credit score is still impacted now. Keep a record of all the contact. I've had to go to the financial ombudsman because of o2 taken so long

hope it gets resolved soon 

Hi @Greg Bentley,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. We’ll need to raise this case with the fraud department internally. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren

Hi This has also happened to me. I have spoken to your customer service teams multiple times now. They keep saying they can’t do anything for me and they have reported it to your fraud team who will contact me within 30 days and I have not been contacted. The first time I reported this was March 2022. I spoke to someone 22.03.24 and they also said the same thing. I even game them my email and phone number to contact me and I am still waiting for any communication. Please could you advise on what I can do. Thank you

Hey there @Amy Mcfadzean, we’re deeply sorry to hear you’ve been a victim of fraud.

The CS team are correct in suggesting the fraud team will contact you within 30-working days from when it was raised. Have you received no contact whatsoever, even since raising in March 2022?

If you confirm that’s the case, we’ll drop you a PM to discuss further.

Thank you,

Tyler

Hi,

Thank you for your response.

I haven't received any communication from the fraud team at all. 

Looking forward to hearing from you.

Many thanks,

Amy McFadzean 

Hi,

I haven't received a PM yet. Is there any update on this, thanks.

Amy

Hi @Amy Mcfadzean 

Please note we’re not a live chat service and often cannot respond quickly.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom