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Fraud - someone started a contract in my name

  • January 9, 2024
  • 1 reply
  • 89 views

Someone has fraudulently signed up to an iD mobile contract using my name and address. I received a copy of the contract in the mail yesterday.

I have tried to use Live Chat to contact an agent in order to resolve this but it seems the service is not working.

Best answer by Tom B

Hi @optimusturtle 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there.

 

Tom

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Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • Answer
  • January 10, 2024

Hi @optimusturtle 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there.

 

Tom